What This Policy Covers
This Cookie Policy explains how Neospin Casino, operated from Level 7, 91 King William Street, Adelaide SA 5000, Australia, uses cookies and similar tracking technologies on https://neospin-cassino-au.com/. It sets out what cookies we place, why we place them, and what options you have when it comes to managing them.
By continuing to browse or use our website after being shown our cookie notice, you acknowledge the practices described in this policy. Where your consent is required by applicable Australian privacy law, we will ask for it explicitly before placing non-essential cookies on your device.
This policy should be read alongside our Privacy Policy and Terms and Conditions, which together govern your use of the Neospin Casino platform.
Legal Framework Applicable in Australia
Australia does not have a single dedicated cookie law equivalent to the EU’s ePrivacy Directive. However, the collection and use of personal information through cookies is regulated under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.
Where a cookie collects, stores, or transmits information that could identify you as an individual (directly or in combination with other data we hold), that information is treated as personal information under Australian law. We handle it accordingly: with transparency, purpose limitation, and reasonable security measures.
Additionally, the Spam Act 2003 (Cth) and guidance from the Office of the Australian Information Commissioner (OAIC) inform how we approach consent for tracking in advertising contexts. We follow OAIC guidance and the recommendations issued under the Privacy Act Review process when determining which cookies require opt-in consent versus those that may be placed on the basis of a legitimate operational need.
What Are Cookies
Cookies are small text files written to your browser or device when you visit a website. They are not programs and cannot execute code on their own. They serve as a memory mechanism: allowing a website to recognise your device across page loads or return visits, and to carry a limited amount of state information between requests.
Beyond traditional cookies, we also use related technologies that work similarly:
- Web beacons (pixel tags): Tiny transparent images embedded in pages or emails that signal when content has been loaded or opened.
- Local storage and session storage: Browser-side storage areas that hold data in a similar way to cookies but with different persistence rules.
- Device fingerprinting: A combination of technical attributes from your browser and device that can be used to identify a session, primarily for fraud prevention purposes.
- SDKs and tracking scripts: Third-party JavaScript libraries loaded on our pages that may independently set their own cookies or tracking identifiers.
References to “cookies” throughout this document cover all of the above unless stated otherwise.
Categories of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function. Without them, services you have explicitly requested cannot be provided. They cover things like keeping your session alive after you log in to your Neospin account, maintaining your game state during a session, and carrying security tokens that protect your account from cross-site request forgery attacks.
Because these cookies are necessary for the provision of a service you have requested, they do not require your consent under Australian privacy law. You may block them through your browser settings, but doing so will prevent core website functions from working correctly.
Functional Cookies
Functional cookies remember choices you make to give you a more personalised experience. On the Neospin Casino website, this includes:
- Remembering your preferred currency (Australian Dollars).
- Storing your preferred language settings.
- Recognising whether you have already acknowledged our cookie notice.
- Keeping track of which game lobby filters or sorting preferences you had active during a previous visit.
These cookies do not track your activity across other websites. They only retain information relevant to improving your experience within the Neospin platform.
Performance and Analytics Cookies
These cookies collect aggregated, anonymised information about how visitors use our website: which pages are visited most frequently, how long users spend on particular sections, and where users tend to exit the site. This helps us identify pages that may have technical problems and understand which content is most useful to our Australian players.
The data collected by performance cookies is statistical in nature and is not used to build individual profiles for advertising. We use this information solely to improve site reliability and the overall user experience.
Targeting and Marketing Cookies
With your consent, we and our advertising partners may place cookies that track your interaction with Neospin Casino content across the web. These cookies help us show you relevant promotions such as our Starter Combo of AU$1,200 Bonus and 120 Free Spins, our Weekend Reload offers, or our No Deposit Bonus, on third-party platforms you visit after leaving our site.
They also allow us to measure the effectiveness of our marketing campaigns by attributing registrations or deposits to specific promotional channels. If you do not provide consent for marketing cookies, you may still see advertising for Neospin Casino in general, but that advertising will not be personalised based on your prior browsing.
Responsible Gambling and Compliance Cookies
As an online casino accessible to Australian players, we are committed to responsible gambling practices. Certain cookies are placed specifically to support player protection measures. These include:
- Storing self-exclusion or deposit limit preferences you have set through your account.
- Flagging session duration for tools that warn you after extended play periods.
- Supporting age verification flows and preventing access by persons under 18 years of age.
- Enabling fraud detection and anti-money laundering checks consistent with obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).
These cookies form part of our legal and regulatory compliance obligations and cannot be disabled without affecting your access to responsible gambling tools.
Third-Party Cookies
Some cookies on the Neospin Casino website are set by third parties whose services we have integrated. These third parties have their own privacy and cookie policies that govern their use of any data they collect. We do not control the cookies placed by these external services, but we only integrate providers whose data practices we have reviewed and consider appropriate.
Categories of third parties that may set cookies on our site include:
- Game software providers who supply pokies, table games, and live dealer titles available through the platform.
- Analytics providers that process aggregated usage data to help us improve site performance.
- Payment processors that handle PayID transactions and other deposit and withdrawal methods available to Australian players.
- Marketing and affiliate networks that measure campaign attribution and facilitate our promotional partnerships.
- Live chat and customer support tools that allow our support team to assist you in real time.
You can usually opt out of third-party targeting cookies through industry opt-out schemes such as the Your Online Choices platform, which covers a broad range of advertising network participants operating in Australia.
Cookie Retention Periods
Cookies we place are kept for the minimum period necessary to fulfil the purpose for which they were set. As a general guide:
- Session cookies are temporary and are deleted automatically when you close your browser tab or window.
- Persistent strictly necessary cookies typically last between 24 hours and 30 days, covering the duration of an authenticated session.
- Functional cookies are generally retained for up to 12 months so that your preferences persist across return visits without requiring you to reconfigure them each time.
- Analytics cookies may persist for up to 13 months, which is a common maximum aligned with industry practice and consistent with OAIC guidance on data minimisation.
- Marketing and targeting cookies vary by provider but are typically set between 30 and 90 days. We review these regularly and work with partners to apply reasonable expiry windows.
After a cookie reaches its expiry date, it is automatically removed from your browser. We do not refresh cookies unnecessarily to extend their lifetime beyond what is required.
How to Manage Your Cookie Preferences
Our Cookie Consent Tool
When you first visit neospin-cassino-au.com, you will be presented with a cookie consent notice that lets you accept all cookies, reject non-essential cookies, or customise your preferences by category. You can return to this tool at any time by clearing your cookies and revisiting the site, or by using the cookie settings link in our website footer.
Your consent choices are stored as a cookie themselves, so that we do not present the notice again on subsequent visits within the same browser. If you clear your browser cookies, you will be asked to make your choices again.
Browser-Level Controls
All major browsers allow you to view, manage, and delete cookies through their settings menus. Browser controls operate at a more granular level than our consent tool, but note that blocking all cookies will prevent the site from functioning correctly. Below are links to the cookie management guidance for browsers commonly used by Australian players:
Mobile Devices
On iOS and Android devices, advertising identifiers (IDFA and GAID respectively) function similarly to cookies in mobile advertising contexts. You can reset or opt out of ad tracking through the privacy settings on your device. Apple devices running iOS 14.5 or later require apps to request explicit permission before accessing the advertising identifier.
Cookies and Minors
The Neospin Casino website is intended exclusively for adults aged 18 years and over. We do not knowingly collect personal information from minors through cookies or any other mechanism. If you believe that a person under 18 has accessed the site and had cookies placed on their device, please contact us at contact@neospin-cassino-au.com so that we can take appropriate steps.
Age verification processes on our platform are supported in part by compliance cookies that maintain the verification status of your session. These cannot be disabled without affecting your ability to access the casino.
Data Sharing and Cross-Border Transfers
Some third-party cookie providers process data on servers located outside Australia. Where this occurs, we take steps consistent with Australian Privacy Principle 8 to ensure the overseas recipient handles your information in a way that is at least equivalent to the protections required under the Privacy Act 1988 (Cth). This may include contractual data processing agreements, reliance on adequacy determinations, or other transfer safeguards appropriate to the circumstances.
We do not sell the data collected through cookies to unrelated third parties for their own commercial purposes.
Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Request access to personal information we hold about you, including information collected through cookies where it is linked to your account.
- Request correction of any personal information that is inaccurate, incomplete, or out of date.
- Make a complaint to us if you believe we have not handled your personal information in accordance with our obligations, with the right to escalate that complaint to the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
- Withdraw consent for non-essential cookies at any time, without affecting the lawfulness of processing that occurred before withdrawal.
To exercise any of these rights, please contact our team using the details in the section below.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use, the third parties we work with, or updates to Australian privacy law and regulatory guidance. When we make material changes, we will notify you through a prominent notice on the website. Your continued use of the site after such notice constitutes acceptance of the revised policy.
We encourage you to review this page periodically so that you are always aware of how cookies are being used on the Neospin Casino platform.
Contact Us
If you have questions about this Cookie Policy, want to exercise your privacy rights, or have a concern you would like us to address, you can reach our team through the following channels:
- Email: contact@neospin-cassino-au.com
- Phone: +61 8 7671 0576
- Post: Neospin Casino, Level 7, 91 King William Street, Adelaide SA 5000, Australia
- Online: Contact form on our website
Our team is available Monday to Saturday, 9AM to 6PM (ACST). We aim to respond to all privacy-related enquiries within a reasonable timeframe and no later than 30 days from receipt, consistent with our obligations under the Privacy Act 1988 (Cth).