Licence Information
This page sets out the legal and regulatory framework under which Neospin Casino operates and provides its services to players in Australia. Neospin Casino is committed to full transparency regarding its licensing status, corporate identity, and the obligations it assumes under applicable law. Players are encouraged to review this information carefully before registering an account or placing any wagers.
1. Operator Details
Neospin Casino is operated by Hollycorn N.V., a company incorporated and registered under the laws of Curaçao. The company holds registration number 144359 and maintains its registered office at Abraham de Veerstraat 9, Willemstad, Curaçao.
All player-facing services, including account management, deposits, withdrawals, and customer support, are provided directly by Hollycorn N.V. or its authorised agents acting on its behalf.
2. Gambling Licence
Hollycorn N.V. holds a valid gaming licence issued under the laws of Curaçao. The licence is granted by Antillephone N.V., an entity authorised by the Government of Curaçao to issue sub-licences to online gaming operators.
- Licence number: 8048/JAZ2019-015
- Licence type: Online Casino and Sports Betting (sub-licence under the Curaçao Master Licence)
- Issuing authority: Antillephone N.V. (Curaçao eGaming)
- Jurisdiction of licence: Curaçao, Kingdom of the Netherlands
The licence permits Hollycorn N.V. to offer online casino games, live dealer products, and related interactive gambling services to eligible players in permitted territories, subject to all applicable conditions and regulatory requirements imposed by the licensor.
Players may verify the validity of this licence directly through the Curaçao eGaming website or by contacting the licensing authority at www.gaming-curacao.com.
3. Territory of Services and Age Restrictions
3.1 Geographic Scope
Neospin Casino makes its services available to players located in Australia, subject to compliance with the terms and conditions published on the platform and any applicable local legislation. The operator reserves the right to restrict access to residents of certain jurisdictions in accordance with its licensing obligations and internal compliance policies.
It is the sole responsibility of each player to confirm that online gambling is lawful in their jurisdiction prior to registering an account or placing any wager. The operator does not represent or warrant that access to its services is permitted in all locations from which the platform may be technically accessible.
3.2 Age Verification and Restrictions
Access to all gambling services offered by Neospin Casino is strictly restricted to individuals who are 18 years of age or older. Persons under the age of 18 are prohibited from registering an account, depositing funds, or participating in any gambling activity on the platform.
The operator applies mandatory age verification procedures as part of its Know Your Customer (KYC) framework. An account may be suspended or permanently closed if the account holder is found to be, or is reasonably suspected of being, under the legal gambling age. Any funds held in such accounts may be withheld pending investigation and, where required, reported to the relevant authorities.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 Regulatory Basis
Hollycorn N.V. maintains a robust Anti-Money Laundering (AML) and KYC compliance programme in accordance with the requirements of the Curaçao gaming licence and applicable international standards, including the Financial Action Task Force (FATF) recommendations on combating money laundering and the financing of terrorism (AML/CTF).
4.2 Customer Due Diligence
All players are required to complete identity verification before withdrawals are processed or at any point the operator deems necessary for compliance purposes. The following documents or information may be requested:
- Government-issued photo identification (passport, national identity card, or driver’s licence)
- Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence)
- Proof of payment method ownership (copy of card, bank statement, or e-wallet screenshot)
- Source of funds or source of wealth documentation where transactions exceed defined thresholds or where risk indicators are identified
4.3 Ongoing Monitoring
The operator conducts ongoing monitoring of transactions and account activity to detect unusual patterns that may indicate money laundering, fraud, or other financial crime. The operator reserves the right to delay, suspend, or decline any transaction pending completion of enhanced due diligence procedures.
Where the operator identifies or reasonably suspects activity that may constitute a financial crime, it is obligated to file a report with the competent authorities and may be legally prohibited from disclosing this to the player concerned.
5. Data Protection and Privacy
5.1 Data Controller
Hollycorn N.V. acts as the data controller in respect of all personal information collected from players in connection with the operation of Neospin Casino. Personal data is processed in accordance with the operator’s Privacy Policy, which is published separately on the platform and incorporated by reference into these terms.
5.2 Principles of Data Processing
The operator collects and processes personal data on the following legal bases and in accordance with the following principles:
- Data is collected for specified, explicit, and legitimate purposes and is not processed in a manner incompatible with those purposes
- Only data that is adequate, relevant, and limited to what is necessary in relation to the purposes of processing is collected
- Data is kept accurate and, where necessary, kept up to date
- Personal data is retained only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting obligations
- Appropriate technical and organisational security measures are applied to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage
5.3 Third-Party Disclosure
Personal data may be shared with third-party service providers who assist in the operation of the platform, including payment processors, identity verification providers, fraud prevention services, and customer support tools. All such third parties are required to process personal data only in accordance with the operator’s instructions and applicable data protection law.
Data may also be disclosed to regulatory authorities, law enforcement agencies, or courts where the operator is legally required to do so.
5.4 Player Rights
Players have the right to request access to, correction of, or erasure of their personal data, subject to the operator’s legal obligations to retain certain records. Requests may be submitted to the operator’s designated data protection contact via the details provided in the Privacy Policy.
6. Responsible Gambling
6.1 Commitment
Neospin Casino recognises that gambling, whilst a lawful form of entertainment, carries an inherent risk of harm for a minority of players. The operator is committed to providing a gambling environment that supports informed decision-making and minimises the potential for gambling-related harm.
6.2 Player Protection Tools
Registered players may access the following responsible gambling tools through their account settings or by contacting customer support:
- Deposit limits: Players may set daily, weekly, or monthly limits on the total amount deposited into their account
- Loss limits: Players may set limits on the total amount lost over a defined period
- Session time limits: Players may set a maximum duration for individual gambling sessions
- Reality checks: Players may activate periodic notifications displaying the duration of their current session
- Self-exclusion: Players may request temporary or permanent exclusion from the platform. Self-exclusion requests are processed promptly and, once confirmed, the operator will take reasonable steps to prevent the player from opening a new account during the exclusion period
- Account cooling-off period: Players may request a temporary suspension of their account for a defined period
6.3 Support Organisations
Players who believe they may be experiencing difficulties related to gambling are encouraged to seek assistance from the following independent organisations:
- Gambling Help Online (Australia) – 1800 858 858
- Gambling Help NSW
- Gamblers Anonymous Australia
7. Dispute Resolution
7.1 Internal Complaints Procedure
In the event that a player has a complaint or dispute relating to the services provided by Neospin Casino, the player is required to submit the complaint to the operator’s customer support team in the first instance. Complaints may be lodged via:
- Live chat on the platform
- Email to the designated support address published in the Contact section of the website
The operator will acknowledge receipt of the complaint and endeavour to provide a substantive response within a reasonable timeframe, having regard to the complexity of the matter. Players are encouraged to provide all relevant documentation and information when submitting a complaint to facilitate timely resolution.
7.2 Escalation and External Dispute Resolution
If a complaint is not resolved to the player’s satisfaction through the internal procedure, the player may escalate the matter to the relevant external dispute resolution (EDR) body. As a licensed operator under the Curaçao gaming regime, complaints that remain unresolved may be referred to:
- Antillephone N.V. – the issuing licensing authority, which maintains oversight over licence conditions and operator conduct
- Gaming Curacao – which may be contacted at www.gaming-curacao.com
The operator will cooperate fully with any investigation or inquiry conducted by the licensing authority in connection with a player complaint.
7.3 Governing Law
The relationship between the player and Hollycorn N.V. is governed by the Terms and Conditions published on the platform. Any disputes that cannot be resolved through the above procedures shall be subject to the jurisdiction of the competent courts of Curaçao, unless otherwise required by applicable mandatory law in the player’s jurisdiction.
8. Fairness and Game Integrity
All games available on the Neospin Casino platform utilise certified Random Number Generator (RNG) technology to ensure that game outcomes are random, fair, and not subject to manipulation. The operator works with licensed game suppliers whose products have been independently tested and certified by recognised testing laboratories in accordance with applicable technical standards.
Return to Player (RTP) percentages for individual games are disclosed within the game information panels or upon request to customer support.
9. Contact Information
For enquiries relating to licensing, compliance, data protection, or any matter addressed on this page, players may contact Hollycorn N.V. through the following channel:
- Customer Support: accessible via live chat and email through the Neospin Casino website
This page was last reviewed and updated in accordance with the operator’s current licensing and compliance status. The operator reserves the right to update the information contained on this page as required by changes in applicable law, regulatory requirements, or its operational circumstances. Players are advised to review this page periodically.