Who We Are and How to Reach Us
This Privacy Policy applies to Neospin Casino, operated through the website neospin-cassino-au.com. Our registered address is Level 7, 91 King William Street, Adelaide SA 5000, Australia. You can contact our team by phone at +61 8 7671 0576 or by email at contact@neospin-cassino-au.com.
We take the privacy of our players seriously. This document explains what personal information we collect, why we collect it, how it is used, and what rights you hold under Australian privacy law. By creating an account with Neospin Casino or continuing to use this website, you acknowledge that you have read and understood this policy.
Applicable Australian Law
Neospin Casino handles personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained within it. Where applicable, we also observe obligations arising from the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act), the Interactive Gambling Act 2001 (Cth), and guidance issued by the Office of the Australian Information Commissioner (OAIC).
If there is any conflict between the terms of this policy and a requirement imposed by Australian law, the legal requirement will take precedence.
Information We Collect
Information You Provide Directly
When you register an account, make a deposit, request a withdrawal, or contact our support team, we may collect:
- Full legal name, date of birth, and residential address
- Email address and phone number
- Government-issued identification documents (e.g., Australian passport, driver’s licence, Medicare card) provided during identity verification
- Payment details including bank account numbers, PayID identifiers, and card information
- Correspondence you send us via email, live chat, or the contact form at neospin-cassino-au.com/contact-us
- Responsible gambling self-assessments and any voluntary disclosures about your gambling habits
Information Collected Automatically
When you visit our website or use our mobile application, certain data is collected automatically through cookies, web beacons, and server logs:
- IP address and approximate geolocation
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and click patterns
- Session identifiers and login timestamps
- Referral source (i.e., which link or page brought you to our site)
Information from Third Parties
We may receive personal information from external sources including identity verification providers, fraud detection services, payment processors, and credit reference agencies. Information received from these sources is handled with the same care as data you provide to us directly.
Why We Collect Your Information
We only collect personal information that is reasonably necessary for one or more of the following purposes:
- Account management: creating and maintaining your Neospin Casino account, processing deposits in Australian dollars, and handling withdrawal requests
- Identity verification (KYC): confirming you are who you say you are, that you are aged 18 or over, and that you are not a politically exposed person or subject to sanctions, as required under the AML/CTF Act
- Legal compliance: meeting our obligations under Australian anti-money laundering legislation, tax reporting requirements, and any applicable state or territory gambling laws
- Responsible gambling: monitoring play for signs of problem gambling behaviour, applying self-exclusion requests, and providing access to support tools
- Fraud prevention and security: detecting unusual account activity, preventing unauthorised access, and protecting both players and our platform
- Customer support: responding to enquiries and resolving disputes in a timely manner
- Marketing communications: sending you information about bonuses, promotions, and updates, but only where you have given consent or where we have a legitimate interest and you have not opted out
- Platform improvement: analysing how players use the site in aggregate to improve game selection, site performance, and overall experience
Legal Basis for Processing
Under the Privacy Act 1988 (Cth), we collect, hold, use, and disclose personal information only where we have a lawful basis for doing so. Our primary bases are:
- Contractual necessity: processing is required to fulfil our obligations under your account agreement with us
- Legal obligation: certain processing is mandated by the AML/CTF Act, the Interactive Gambling Act 2001 (Cth), and AUSTRAC reporting requirements
- Legitimate interests: fraud prevention, platform security, and maintaining the integrity of the gambling environment
- Consent: for direct marketing communications and the use of non-essential cookies, where we have obtained your explicit agreement
How We Share Your Information
Neospin Casino does not sell personal information to third parties. We may share data only in the following circumstances:
- Service providers: payment processors, identity verification platforms, cloud hosting providers, and customer support tools that operate under confidentiality agreements and are prohibited from using your data for their own purposes
- Regulatory bodies: AUSTRAC, the Australian Federal Police, or other government agencies where we are required by law to make a disclosure, including suspicious matter reports under the AML/CTF Act
- Fraud prevention networks: shared databases that help the industry identify fraudulent accounts, chargeback abuse, and bonus exploitation
- Corporate restructuring: if Neospin Casino is acquired, merged with, or otherwise transfers its operations to another entity, personal information may be transferred as part of that transaction, subject to the same privacy protections outlined here
Any third party that receives personal information from us is required to handle it in a manner consistent with Australian privacy law.
International Data Transfers
Some of our service providers are based outside Australia. Where personal information is transferred overseas, we take steps to ensure the recipient country offers comparable privacy protections, or we put contractual safeguards in place that meet the standards required by Australian Privacy Principle 8. Countries to which data may be transferred include those in which our technology infrastructure and game software providers operate, which may include jurisdictions within the European Economic Area, Canada, and other regions with recognised data protection frameworks.
AML/CTF Obligations and Identity Verification
As an operator subject to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), Neospin Casino is required to implement a robust Know Your Customer (KYC) programme. This means we will ask you to verify your identity before you can make withdrawals or, in some cases, before you can access certain features of the platform.
Documents collected for KYC purposes may include:
- A government-issued photo ID (Australian passport or driver’s licence)
- Proof of residential address (utility bill or bank statement dated within 90 days)
- Proof of payment method ownership
- Source of funds documentation in certain circumstances
This information is retained for a minimum of seven years from the date your account is closed, as required by AUSTRAC.
Responsible Gambling and Sensitive Information
Information you provide through our responsible gambling tools, such as deposit limits, reality checks, cooling-off periods, or self-exclusion requests, is treated as sensitive information under the Privacy Act 1988 (Cth). It is used solely for the purpose of managing your account in line with your instructions and our duty of care obligations. It is not used in marketing profiling or shared with third parties except where required by law.
If you wish to self-exclude from Neospin Casino, you can contact our support team at contact@neospin-cassino-au.com or call us on +61 8 7671 0576 during business hours (Monday to Saturday, 9AM to 6PM ACST).
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and understand how players interact with the platform. Cookies fall into the following categories:
- Strictly necessary cookies: required for the site to function. These cannot be disabled without breaking core features such as login and session management.
- Performance cookies: used to analyse traffic patterns and error rates so we can improve the platform.
- Functional cookies: store your preferences such as language settings and game lobby filters.
- Marketing cookies: used to show you relevant promotions and to measure the effectiveness of our advertising campaigns. These are only placed with your consent.
You can manage your cookie preferences through your browser settings at any time. For detailed information about the specific cookies we use, please refer to our Cookie Policy.
Data Retention
We keep personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required by law. Specific retention periods include:
- Account records and transaction history: seven years after account closure (AML/CTF Act requirement)
- KYC documents: seven years from the date of the relevant transaction or the end of the customer relationship
- Marketing consent records: retained for as long as we rely on that consent, plus a reasonable period thereafter to demonstrate compliance
- Support correspondence: three years from the date of the interaction
Once the applicable retention period expires, information is securely deleted or de-identified.
How We Protect Your Information
Neospin Casino applies technical and organisational measures to protect personal information against loss, misuse, unauthorised access, modification, and disclosure. These include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Encryption of stored sensitive data at rest
- Role-based access controls that limit which staff members can view particular categories of information
- Regular security testing and vulnerability assessments
- Staff training on data handling obligations under Australian privacy law
No method of transmission over the internet is completely secure. While we do everything reasonably practicable to protect your information, we cannot guarantee absolute security.
Your Rights Under Australian Privacy Law
As an individual whose personal information we hold, you have the following rights under the Privacy Act 1988 (Cth):
- Right of access: you can ask us to confirm whether we hold personal information about you and to provide you with a copy of that information
- Right to correction: if any information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request that we correct it
- Right to complain: you can lodge a complaint with us if you believe we have not handled your personal information in accordance with the APPs
- Right to opt out of direct marketing: you can unsubscribe from marketing emails at any time using the link in any promotional message, or by contacting us directly
- Right not to identify yourself: in some circumstances you can interact with us anonymously or using a pseudonym, though this may limit the services we can provide
To exercise any of these rights, please contact us at contact@neospin-cassino-au.com. We will respond to all verified requests within 30 days. In complex cases, we may extend this period by a further 30 days and will notify you if that happens.
Complaints Procedure
Internal Complaints
If you have a concern about how Neospin Casino has handled your personal information, we ask that you contact us first so we have the opportunity to resolve the matter. Please send your complaint in writing to contact@neospin-cassino-au.com with the subject line “Privacy Complaint.” We will acknowledge receipt within five business days and aim to resolve your complaint within 30 days.
External Complaints
If you are not satisfied with our response, or if you prefer to escalate the matter directly, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
Children and Minors
Neospin Casino is strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a person under 18 has created an account or provided us with personal information, we will close the account, void any transactions, and delete the information as quickly as reasonably practicable. If you believe a minor has registered with us, please notify us at contact@neospin-cassino-au.com immediately.
Marketing Communications
With your consent, we may send you emails or SMS messages about promotions, bonuses such as the Neospin Welcome Bonus of up to AU$1,200 and 120 Free Spins, reload offers, and platform updates. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing message or by writing to us directly. Withdrawing consent does not affect the lawfulness of marketing we sent before you opted out.
We do not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth).
Links to Third-Party Websites
Our website may contain links to external sites, including payment providers and responsible gambling resources. Once you leave neospin-cassino-au.com, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any third-party website you visit before providing personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make material changes, we will notify registered players by email or by placing a prominent notice on the website. Continued use of Neospin Casino after any changes take effect constitutes acceptance of the revised policy.
Contact Us
For any privacy-related questions, access requests, correction requests, or complaints, please get in touch with us through any of the following channels:
- Email: contact@neospin-cassino-au.com
- Phone: +61 8 7671 0576
- Post: Level 7, 91 King William Street, Adelaide SA 5000, Australia
- Office hours: Monday to Saturday, 9AM to 6PM ACST
- Online form: neospin-cassino-au.com/contact-us